Identifies root cause, evaluates impacts and develops solutions for process breakdowns coaches and educates management & HR partners on policies, practices, and processes.Helps ensure complete protection of employee data through the adherence of state and federal regulations.Partners with HR Workforce Compliance team members to provide support within the Leave and Workforce Compliance team.Ensures process documentation is accurate and updated appropriately (ex: LWIs).Works efficiently and is responsible for achieving Service Level Agreement (SLA) and other defined metrics.Conducts audits and reviews/runs reports based on specific requirements (i.e.Demonstrates strong knowledge of customer service protocols and empathy for the personal circumstances of employees.Collaborate with external Financial and Health & Welfare vendors to resolve employee inquires and escalations.The Senior Specialist has primary accountability for providing guidance, leadership, and education around US/Puerto Rico benefits inquiries responsible for responding to and supporting the resolution of inquiries from employees, managers, other HR teams, and the rest of the myHR Service Center.Acts as escalation point for employee inquiries not resolved by our benefits vendors. Primary areas of responsibility: Subject Matter Expertise (SME) regarding benefits policies and practices.
Develops and maintains standard operating procedures for new and/or modified HR programs impacting employee data requirements.Partners with other HR teams (Centers of Excellence (COEs), HR Solutions, Advice and Counsel Center (ACC)), to ensure consistent, positive, employee experience.Consults with and provides guidance to employees about company policy and program inquiries.Identifies root cause, evaluates impacts and develops solutions for data and process breakdowns.Provides support to employees and other HR teammates through the launch of Global HR company-wide programs and policies updates local procedures to reflect new processes.Operates within service level agreements.Uses knowledge of Global HR processes and technologies to initiate and/or complete escalated employee HR requests and inquiries.Cultivates a customer service culture while demonstrating empathy for the personal circumstances of employees.Our mission is to drive frictionless experience by providing optimal solutions at the optimal moment via the optimal channel: We encourage you to visit our COVID-19 resource center to learn more.What the myHR Service Center contributes to Cardinal Health: The myHR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of HR data transactions and processes. If technical issues are preventing you from applying, contact Kenexa Helpdesk at 1-83 or For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-87 or The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email or call 87. We provide reasonable accommodations to individuals with disabilities as needed. Please view our Pay Transparency statement by clicking here: Pay Transparency Nondiscrimination Provision Please note that we only accept applications for employment via this site. Also, please click here to review the CVS Health Affirmative Action and Equal Employment Opportunity Policy Statement. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW (PDF) Opens in a new window and EEO IS THE LAW SUPPLEMENT Opens in a new window. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. CVS Health is an equal opportunity and affirmative action employer.
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